AVAYA AVA

AVAYA AVA

By: Avaya Inc.

Downloadable Cloud-based And On-premise Artificial Intelligence (ai) / Machine Learning (ml) Customer Service Software For Simulating Conversations, Mining And Analyzing Data Utilizing Natural Language Processing (nlp) And Computational Linguistics In Connection With Real-time And Historical Digital Customer Attributes; Downloadable Cloud-based And On-premise Ai / Ml-based Chat-bot, Voice Assistant Software Via Speech-to-text And Text-to-speech And Virtual Agent Software For Automating Customer Inquiries Via Private Social Media Messaging, Mobile App-chat, Web-chat, And Sms, And For Mining Public Social Media Postings And Social Media Posts Of Short Character Length; Downloadable Cloud-based And On-premise Ai / Ml-based Chat-bot, Voice Assistant Software Via Speech-to-text And Text-to-speech And Virtual Agent Software For Simulating Conversations, Augmenting Agent Interaction With Customers Via Private Social Media Messaging, Mobile App-chat, Web-chat, And Sms, And For Mining Public Social Media Postings And Social Media Posts Of Short Character Length; Downloadable Cloud-based And On-premise Ai / Ml Customer Service Software Having Cognitive Computing Technologies That Provide Multi-modal Nlp, Ai / Ml, Simulated Conversations And Predictive Analytics For Contextual Analysis In Connection With Customer Agent Interactions; Computer Software That Integrates Nlp, Ml, Computational Linguistics (cl), Information Retrieval (ir) And Language Identification (li), Which Is Capable Of Understanding General Human Queries And Formulating Responses; Computer Software And Instructional Manuals As A Unit Sold As Subscription Or Under Right-to-use, All Of Which Relate Specifically To Cognitive Computing Technologies That Provide Multi-modal Natural Language Processing, Generation, Reasoning And Machine Learning For Contextual Analysis And Natural Interaction; Downloadable Cloud-based And On-premise Computer Software For Use In Controlling The Operation And Execution Of Computer Systems, Programs, And Networks, Downloadable Cloud-based And On-premise Computer Software For Use In Connecting Disparate Computer Networks And Systems, Servers And Storage Devices, Downloadable Cloud-based And On-premise Computer Operating System Software, Downloadable Cloud-based And On-premise Computer Software For Linking Together Computers And For Enabling Computing Across A Globally Accessible Network, And Downloadable Cloud-based And On-premise Computer Software For Managing Software And Processes That Exist Within An Information Technology Environment, And Instructional Manuals Sold As A Unit Therewith, All Of Which Relate Specifically To Cognitive Computing Technologies That Provide Multi-modal Natural Language Processing, Generation, Reasoning And Machine Learning For Contextual Analysis And Natural Interaction; And Downloadable Cloud-based And On-premise Computer Software That Integrates Nlp, Cl, Ir, Li, And Ml Which Is Capable Of Understanding General Human Queries And Formulating Responses;