CONVERSATIONAL CRM

CONVERSATIONAL CRM

By: Zendesk, Inc.

[class : 35] Business Management; Business Information Management; Assistance With Business Management And Planning; Customer Service Management For Others; Sales Support Management Services; Management Of Inquiries From Internal Teams And Departments; Management Of Communications With Potential Sales Leads; Human Resources (hr) Management, Analysis, And Consulting Services; Business Communications Management Featuring Omni-channel Communications[class : 38] Providing On-line Forums For Transmission Of Messages Among Computer Users; On-line Services, Namely, Message Sending; Transmission Of Information By Electronic Communications Networks; Communication Services, Namely, Providing Electronic Transmission Of Information Stored In A Database Via Interactively Communicating Computer Systems; Instant Messaging Services; Voice Over Internet Protocol (voip) Services; Omni-channel Messaging Services; Messaging Services Conducted Via Multiple Channels, Namely, Electronic Messaging, Web Messaging, Text Messaging, Telephone Voice Messaging, Digital Voice Messaging, And Instant Messaging; Omni-channel Communication Services, Namely, Transmission Of Voice, Audio, Visual Images And Data By Telecommunications Networks, Wireless Communication Networks, The Internet, Information Services Networks And Data Networks[class : 42] Computer Technology Support Services, Namely, Help Desk Services; Providing Temporary Use Of Online, Non-downloadable Computer Software For Customer Service; Providing Temporary Use Of Online, Non-downloadable Computer Software For Customer Support; Software As A Service (saas) Services Featuring Software For Customer Service; Software As A Service (saas) Services Featuring Software For Customer Support; Providing Temporary Use Of Online, Non-downloadable Computer Software For Customer Billing And Invoice Inquiries; Providing Temporary Use Of Online, Non-downloadable Computer Software For Sales Support And Sales Support Management; Providing Temporary Use Of Online, Non-downloadable Computer Software For Online Messaging Forums; Providing Temporary Use Of Online, Non-downloadable Computer Software For An Online Help Desk; Providing Temporary Use Of Online, Non-downloadable Computer Software For Business Management And Sales Management; Providing Temporary Use Of Online, Non-downloadable Computer Software For Business Database Management; Providing Temporary Use Of Online, Non-downloadable Computer Software For Database Management; Providing Temporary Use Of Online, Non-downloadable Computer Software For Electronic Communications, Namely, Email, Chat, Instant Messaging, Text Messaging, Digital Voice, And Voice Over Internet Protocol (voip); Providing Temporary Use Of Online, Non-downloadable Computer Software For Management Of Inquiries From Internal Teams And Departments; Providing Temporary Use Of Online, Non-downloadable Computer Software For Management Of Communications With Potential Sales Leads; Providing Temporary Use Of Online, Non-downloadable Computer Software For Human Resources (hr) Management, Information Technology (it) Management, Legal Operations Management, And Financial Operations Management; Communications-platform-as-a-service (cpaas) Featuring Computer Software Platforms For Organizing And Maintaining Voice, Social Media, Email, Live Chat, And Other Communications; Providing Temporary Use Of Non-downloadable Computer Software For Recording, Processing, Receiving, Reproducing, Transmitting, Modifying, Compressing, Decompressing, Broadcasting, Merging And Enhancing Of Data; Providing Temporary Use Of Non-downloadable Computer Software For Data Aggregation; Providing Temporary Use Of Non-downloadable Computer Software For Data Aggregation In Order To Visualize Single Customer Data; Data Aggregation; Platform As A Service (paas) Software For Compiling Data; Platform As A Service (paas) Featuring Computer Software Platforms For Retrieving, Tracking, Analyzing, Testing, Measuring And Managing Data, Customer Data And Customer Interactions