THE INTELLIGENT HEART OF CUSTOMER EXPERIENCE

THE INTELLIGENT HEART OF CUSTOMER EXPERIENCE

By: Zendesk, Inc.

[class : 35] Business Information Management; Business Knowledge Management Services; Outsource Service Provider In The Field Of Customer Relationship Management; Customer Service Management For Others; Sales Support Management Services; Management Of Inquiries From Internal Teams And Departments; Management Of Communications With Potential Sales Leads; Human Resources (hr) Management, Analysis, And Consulting Services; Human Resource (hr) Services, Namely, Providing Business Information For Employees Via On-line Searchable Databases; Compiling And Analyzing Statistics, Data And Other Sources Of Information For Business Purposes; Business Communications Management Featuring Omni-channel Communications; Consumer Survey Services; Conducting Market Surveys In The Field Of Customer Satisfaction, Customer Service Management, And Customer Relationship Management; Conducting Business Surveys.[class : 9] Recorded And Downloadable Computer Software For Customer Service; Recorded And Downloadable Computer Software For Customer Support; Recorded And Downloadable Computer Software For Customer Relationship Management (crm); Computer Software For Sales Support And Sales Support Management; Recorded And Downloadable Computer Software For Data Analysis; Recorded And Downloadable Computer Software For Data Analysis In The Field Of Customer Service And Customer Support; Recorded And Downloadable Computer Software For Customer Billing And Invoice Inquiries; Recorded And Downloadable Computer Software For Creating Charts, Reports, And Graphs; Recorded And Downloadable Computer Software For Graphical Representation Of Data; Recorded And Downloadable Computer Software For Online Messaging Forums; Recorded And Downloadable Computer Software For Instant Messaging; Recorded And Downloadable Computer Software For An Online Help Desk; Recorded And Downloadable Computer Software For Business Database Management; Recorded And Downloadable Computer Software For Electronic Communications, Namely, Email, Chat, Instant Messaging, Text Messaging, Digital Voice, And Voice Over Internet Protocol (voip); Recorded And Downloadable Computer Software For Management Of Inquiries From Internal Teams And Departments; Recorded And Downloadable Computer Software For Management Of Communications With Potential Sales Leads; Recorded And Downloadable Computer Software For Human Resources (hr) Management, Information Technology (it) Management, Legal Operations Management, And Financial Operations Management; Recorded And Downloadable Computer Software For Knowledge Bases; Recorded And Downloadable Computer Software For Tracking User Behavior; Recorded And Downloadable Computer Software For Data Aggregation; Recorded And Downloadable Computer Software For Data Aggregation In Order To Visualize Customer Data; Recorded And Downloadable Computer Software For Workflow And Process Automation; Recorded And Downloadable Computer Software Using Artificial Intelligence For Resolving Inquiries; Recorded And Downloadable Computer Software For Analysis And Reporting Of Survey Data; Recorded And Downloadable Computer Software For Conducting Surveys And Collecting Survey Data.[class : 38] Providing On-line Forums For Transmission Of Messages Among Computer Users; On-line Services, Namely, Message Sending; Instant Messaging Services; Voice Over Internet Protocol (voip) Services; Omni-channel Messaging Services; Messaging Services Conducted Via Multiple Channels, Namely, Electronic Messaging, Web Messaging, Text Messaging, Telephone Voice Messaging, Digital Voice Messaging, And Instant Messaging.[class : 42] Computer Technology Support Services, Namely, Help Desk Services; Data Mining; Providing Temporary Use Of Online, Non-downloadable Computer Software For Customer Service; Providing Temporary Use Of Online, Non-downloadable Computer Software For Customer Support; Software As A Service (saas) Services Featuring Software For Customer Service; Software As A Service (saas) Services Featuring Software For Customer Support; Providing Temporary Use Of Online, Non-downloadable Computer Software For Customer Billing And Invoice Inquiries; Providing Temporary Use Of Online, Non-downloadable Computer Software For Customer Relationship Management (crm); Software As A Service (saas) Services Featuring Software For Customer Relationship Management (crm); Providing Temporary Use Of Online, Non-downloadable Computer Software For Sales Support And Sales Support Management; Providing Temporary Use Of Online, Non-downloadable Computer Software For Data Analysis; Providing Temporary Use Of Online, Non-downloadable Computer Software For Data Analysis In The Field Of Customer Service And Customer Support; Providing Temporary Use Of Online, Non-downloadable Computer For Creating Charts, Reports, And Graphs; Providing Temporary Use Of Online, Non-downloadable Computer Software For Online Messaging Forums; Providing Temporary Use Of Online, Non-downloadable Computer Software For An Online Help Desk; Providing Temporary Use Of Online, Non-downloadable Computer Software For Business Database Management; Providing Temporary Use Of Online, Non-downloadable Computer Software For Electronic Communications, Namely, Email, Chat, Instant Messaging, Text Messaging, Digital Voice, And Voice Over Internet Protocol (voip); Providing Temporary Use Of Online, Non-downloadable Computer Software For Management Of Inquiries From Internal Teams And Departments; Providing Temporary Use Of Online, Non-downloadable Computer Software For Management Of Communications With Potential Sales Leads; Providing Temporary Use Of Online, Non-downloadable Computer Software For Human Resources (hr) Management, Information Technology (it) Management, Legal Operations Management, And Financial Operations Management; Providing Temporary Use Of Online, Non-downloadable Computer Software For Online Knowledge Bases; Platform-as-a-service (paas) Featuring Computer Software Platforms For Organizing And Maintaining Computer Applications And Application Programming Interfaces (apis); Platform-as-a-service (paas) Featuring Computer Software Platforms For Customer Relationship Management; Communications-platform-as-a-service (cpaas) Featuring Computer Software Platforms For Organizing And Maintaining Voice, Social Media, Email, Live Chat, And Other Communications; Providing Temporary Use Of Non-downloadable Computer Software For Data Aggregation, Namely, Data Automation And Collection Services Using Proprietary Software To Evaluate, Analyze And Collect Service Data; Providing Temporary Use Of Non-downloadable Computer Software For Data Aggregation In Order To Visualize Single Customer Data; Data Aggregation, Namely, Data Automation And Collection Services Using Proprietary Software To Evaluate, Analyze And Collect Service Data; Platform As A Service (paas) Software For Compiling Data; Platform As A Service (paas) Featuring Computer Software Platforms For Retrieving, Tracking, Analyzing, Testing, Measuring And Managing Data, Customer Data And Customer Interactions; Platform As A Service (paas) Featuring Computer Software Platforms For Planning, Personalization, And Analysis Of Customer Data Across Social Media, Customer Relationship Management (crm) Systems, Point-of-sale Systems, Web Analytics, Email And Mobile Devices; Providing Temporary Use Of Non-downloadable Computer Software For Workflow And Process Automation; Providing Temporary Use Of Non-downloadable Computer Software Using Artificial Intelligence For Resolving Inquiries; Software As A Service (saas) Services Featuring Software For Analysis And Reporting Of Survey Data; Software As A Service (saas) Services Featuring Software For Conducting Surveys And Collecting Survey Data.